Delivery and Returns

When an order is placed through the website, we will send you a confirmation email that your order has been successfully placed. Orders are usually processed within 48 hours of being received, and posted shortly afterwards. Deliveries are normally dispatched within 5 working days; however please allow 28 days for delivery.

Delivery within the UK

We offer a standard UK delivery charge of £3.95 on all orders under £15.

For orders £15.01 and over, we will charge £5.95.

We have to charge postage for these orders to ensure that we keep our overheads as low as possible. This ensures that we can put as much money as possible towards helping to support people living with MND, their families and friends. Please note that ‘virtual’ items such as donations do not count towards your overall basket total for the calculation of postage charges.

Delivery outside the UK

We are currently only able to take orders and deliver within the United Kingdom, however if you are an overseas customer who wishes to place an order, then please contact our sales team on 0345 375 1857.

Delivery enquiries

For questions regarding deliveries please contact 0345 375 1857 or email sales@mndassociation.org. Queries are handled Monday to Friday 8am to 8pm.

Returns

We hope you will be satisfied with the items which you purchase from our online shop. In the unlikely event that you are not satisfied you may return your goods for any reason within 7 working days starting from the day after you have received the goods. We will only pay for returns if the goods are faulty.

Once we have received your return we will either refund you using the same method you paid with, send your replacement order, or contact you for more information.

Returns enquiries

For questions regarding returns please contact 0345 375 1857 or email sales@mndassociation.org. Queries are handled Monday to Friday 8am to 8pm.