Refund policy

Returns

We hope you will be satisfied with the items which you purchase from our online shop. In the unlikely event that you are not satisfied you may return your goods for any reason within 7 working days starting from the day after you have received the goods. We will only pay postage for returns if the goods are faulty.

Once we have received your return, we will either refund you using the same method you paid with, send your replacement order, or contact you for more information.

Returns enquiries

For questions regarding returns please contact 01604 250505 or email sales@mndassociation.org. Queries are handled Monday to Friday 9:00am – 5:00pm.